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SERVICE FAQ




Q. How long does it take to setup?
A. The setup is processed as soon as you order, and it will take fifteen minutes. After that, you will recieve an mail. Then, you can start to transfer your homepage and manage your e-mail addresses. However, you are unable to sending e-mails and browse your web site by using your sub domain until the sub domain reflection is completely done. It usually takes a few hours to one day. After the reflection is done, you can send e-mail and browse your web site by using the sub domain.

Q. You say the disk space is 100MB. How much can I use the disk space for e-mail?
A. The disk space means the total size of your web site and e-mails which stored on the server. You can store your web site and e-mails as you wish. For example, you can use all the disk space for e-mails.

Q. How many e-mail addresses can I have?
A. You can have e-mail addresses as you want. However, you have to care about the disk space. If users often delete e-mails on server, it is possible to manage hundreds of e-mail users.

Q. Can I have an e-mail address like webmaster@***.awnetwork.com?
A. Yes, you can. You can create e-mail addresses by using WEB-based managing consol on members page. It is easy to manage.

Q. I already have my domain. Can I use it?
A. Yes, you can. If you have your own domain name, please tell us by e-mail. If you do not have DNS server to manage your domain, you can use our DNS servers, ns1.awnetwork.com and ns2.awnetwork.com. The fee related using our DNS services, please look the [ additional services ].

Q. I do not know well about technical things. Can I still manage my web site and e-mail addresses?
A. Yes, there is no problem.

Q. Can I use my own cgi scripts?
A. We are sorry. You are unable to use your own cgi scripts because the servers become unstable if we allow custom cgi scripts. We increase stability and performance by disabling cgi scripts. In near future, we are going to serve a counter program and messaging board program written by our staff. If you absolutely need to use your own cgi scripts or database system, please visit
SERVERLEASE.COM. They offer you your own server machine plans.

Q. Where is the server located? and what kind of upper network do you have?
A. The servers are located Kent, Washigton in the United States. We use the lines by Exodus Communications Inc. and Qwest Communications International Inc.

Q. Is there any monthy traffic or hit limitations?
A. We do not have any limitations. However, if your web site make massive traffics, we would ask you to move your site to the hosting service by
SERVERLEASE.COM. However, you will not make massive traffics usually.

Q. When do you chage me the setup fee and monthly fee?
A. We chage the setup fee when you order, and monthly fee is usually chaged the 5th of every month. In addition, We chage the fee on the prorated daily basis for the first month and last month of your use.

Q. I would like to stop using your sevice. How can I cancell my account?
A. Please tell us by e-mail before one month when you would like to stop.

Q. How long is the least contract term?
A. The lease contract term is one month.

Q. How can I contact the support?
A. Basically, you contact with us by e-mail. Please send an e-mail to
support@awnetwork.com.